We try very hard to accurately reproduce the colors and textured of the fabrics that are featured on our website. However, digital image and fabric will never match exactly. We feel sure that you will not be disappointed in the fabric quality. If you are, we do offer the option of returning the fabric if return conditions are met.
Compass Rose Quilting will try to provide you with accurate inventory information at the time of your order. If the product is not in stock, we will try to provide you with the best estimate of delivery as provided from the manufacturer of the fabric. It should be noted that many of these fabrics are produced outside of the United States. Compass Rose Quilting assumes that all merchandise will arrive in perfect condition. If the parcel is damaged or a mistake has been made, please contact us and we will arrange for a prompt replacement.
RETURN REQUIREMENTS:
Returns must be processed within 30 days from original purchase date.
Items must be returned in their original state:
Fabrics may not be cut, dyed, washed, or contain odors.
Free of imperfections that would result in the item not being in original condition.
Please include a copy of the sales order.
Returns are the responsibility of the buyer unless otherwise noted. Shipping charges are not included in refunds. Please allow 10-14 business days for a return processing.
The following are not eligible for return:
Special Orders
Book & Patterns
Block of the Month Shipment once subscription has begun (unless damaged in shipment)
Prairie Women's Sewing Circle Club Membership
Damaged Goods:
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email us and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.
Gift Returns:
If you would like to return a Compass Rose Quilting item received as a gift call 513-302-
Return Address:
Compass Rose Quilting of Ohio
107 Fairborn DR
Hamilton, OH 45013
Restocking Fee:
Returns made after 30 days of purchase will incur a 25% restocking fee.
Registration Fees for BOM & Subscription Programs:
Are fees associated with BOM programs, fabric and notion subscriptions and sewing clubs are non-refundable.